This Privacy Policy explains how OfferNeo OÜ ("we", "controller") processes personal data when you visit the OfferNeo marketing website ("Site") and use forms on the Site. Use of the OfferNeo software service (SaaS) is outside this policy; separate agreements apply.
Data we collect
Within the Site we may process:
- Contact form: name, email, company (optional), message content, and submission time.
- Technical and security data: IP address, browser type and version, operating system, referrer, access date/time, error logs.
- Cookies and analytics: we use essential cookies, Google Analytics, and Microsoft Clarity on every visit to measure and improve the Site (legitimate interest). Details are in our Cookie Policy.
The Site does not process payments or create SaaS accounts directly; such data is not collected under this policy.
How we use data
We process personal data to:
- Respond to contact requests and pre-contract communication,
- Operate and secure the Site and prevent abuse,
- Measure Site performance and usage with Google Analytics and Microsoft Clarity on every visit (legitimate interest),
- Meet legal obligations and respond to lawful authority requests.
Legal basis
Under applicable data protection law (including UK GDPR / EU GDPR where relevant), processing is based on consent (contact form), legitimate interests (analytics and Site improvement), contract, legal obligation, and legitimate interests (security and Site improvement) where permitted.
Sharing and transfers
Data is shared only where necessary with parties under contractual confidentiality obligations:
- Hosting / infrastructure providers (site files and logs),
- Email or communication tools (form notifications),
- Analytics (Google Analytics / Tag Manager and Microsoft Clarity — on every visit when configured, legitimate interest).
Where data is transferred internationally, appropriate safeguards (e.g. standard contractual clauses) are used where required.
Retention
Contact records are kept for up to 2 years after your request is resolved; technical logs typically 6–12 months for security; cookie durations are listed in our Cookie Policy. Data is deleted, anonymised, or archived when no longer needed.
Security
We apply HTTPS, access restrictions, and reasonable technical and organisational measures to protect your data. No internet transmission is completely secure.
Your rights
You may request access, rectification, erasure, restriction, portability, and object to processing. Contact [email protected] or use our contact form.
Contact
Controller: OfferNeo OÜ. Registered address: Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia. General enquiries: [email protected]; privacy: [email protected].